Frequently Asked Questions
Everything you need to know about shopping with Horizon Global US
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days, depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Currently, Horizon Global US primarily serves customers within the United States. We are working on expanding our logistics to support international shipping in the near future.
How can I contact customer support?
Our customer service team is available Monday through Friday via the 'Contact Us' form on our website or by emailing support@horizonglobalus.com.